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Mark C Meadows
  • Pro 2
  • (605) 370-2963
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Inventory Specialist

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Acquire and manage receiving packslips from Vendors.
  • Receive inventory against PO’s using ERP system.
  • Manage transfers of inventory between Vendors and/or locations.
  • Assist in preparing the month, quarter and yearly inventory reports.
  • Reports to Inventory Manager concerning cycle counted, damaged or lost inventory.

Education and/or Experience

  • Bachelor’s degree preferably in Business Management or Logistics preferred.
  • Experience in Operations with a focus in Inventory is preferred.
  • One to three years related experience and/or training, or equivalent combination of education and experience.
  • Network marketing industry experience is a plus.

Qualifications/Skills

  • Effectively communicates relevant information.
  • Resolves and/or escalates issues in a timely fashion and understands how to communicate difficult/sensitive information.
  • Identifies opportunities for improvement and makes constructive suggestions for change.
  • A proactive and decisive attitude with excellent business communication skills.
  • An aptitude to collaborate, overcome obstacles and achieve results.
  • A passion to produce timely and accurate results.
  • Excellent verbal and written communication.
  • Ability to listen to employees, vendors and/or distributors to determine their questions and/or needs.
  • Time management skills.
  • Must have ability to use Microsoft Excel, Word, and Outlook.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SEC Reporting Manager

Position Summary

The ideal candidate should have strong and broad technical accounting and SEC reporting experience along with a high level of knowledge of GAAP with an ability to research various accounting topics and communicate, through both written and verbal methods, the appropriate application of those accounting topics.  The candidate should have the ability to apply GAAP in an effective manner as well as have knowledge of industry best practices in accounting and business.

The individual in this position will report directly to the Corporate Controller and will lead the Company’s SEC and financial reporting, researching transactions for appropriate accounting treatment and documenting findings, accounting for equity and stock-based compensation transactions, including EPS calculation, preparation of consolidated cash flow statements, helping to ensure SOX compliance, and other tasks as assigned.

The candidate must have strong leadership and influencing skills, as well as relationship building and collaboration, judgment, team work, people management, and the ability to handle confidential and sensitive information with a high degree of discretion, diligence and good judgment.

Essential Duties and Responsibilities

  • Oversee and manage all areas of U.S. GAAP financial statements, including the preparation of SEC Forms 10-K and 10-Q and all underlying supporting schedules.
  • Analyze complex transactions and determine appropriate U.S. GAAP treatment and communicate findings through verbal communication and written documentation.
  • Perform necessary accounting for equity and stock-based compensation transactions as well as prepare the quarterly and annual calculation of basic and diluted earnings per share.
  • Preparation of a consolidated monthly cash flow.
  • Lead, train, develop, and motivate others in cross-functional teams to maintain a high level of employee competence for sustained and self-reliant performance and achievement of the department and company goals.
  • Develop, drive and improve internal policies and procedures to ensure compliance with the Sarbanes Oxley Act of 2002.
  • Assist in preparation for quarterly reviews and annual audits from external auditors.
  • Perform other related accounting/financial duties as requested by the Corporate Controller.

Qualifications and Requirements

  • Five to seven years of progressive accounting experience (public accounting and industry experience preferred).
  • Significant auditing experience of public companies at a reputable CPA firm.
  • Experience working with and leading cross-functional teams.
  • In-depth knowledge of US GAAP.
  • In-depth knowledge of Sarbanes-Oxley requirements and COSO.
  • Experience working with multiple foreign currency subsidiaries including the consolidation of those entities and preparing statement of cash flows.
  • Excellent written communication skills.
  • Demonstrated ability to effectively interact with others and work independently.
  • Strong analytical and problem solving skills, to be able to identify, pro-actively propose system and process improvements.
  • High level of integrity and dependability with a strong sense of urgency and results-orientation.
  • High degree of accuracy, strong attention to detail but also able to look at the “big picture”.

Education

  • Bachelor’s degree in Accounting required.
  • Master’s degree in Accounting or MBA preferred.
  • Active Certified Public Accountant license required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tax Administrator

Essential Duties and Responsibilities

  • Assist in the preparation and filing of monthly and quarterly sales/use tax returns. Training to be provided
  • Assist in the processing (not preparation) and posting of state income tax returns, estimates, and extensions
  • Assist in mailing and printing of tax notifications, including Forms 1099-MISCs, B-Notices, T4a’s & 1042-S’s
  • Assist with recipient created tax invoices (RCTI’s) in for Australia and goods and services tax (GST) and value added tax (VAT) returns for Canada and the European Union. Training to be provided
  • Prepare check and electronic funds transfer (EFT) requests. Training on the Company’s policies and procedures provided
  • Under the direction of the Tax Manager, correspond with state tax authorities to resolve routine, non-technical tax notices and other issues
  • File and store hard and electronic copies of tax documents according to department organization procedures. Training to be provided
  • Prepare various tax payments and letters to be mailed
  • Assist to shepherd documents, contracts, and engagement letters through the Company’s contract approval process
  • Update the file-in-time (FIT) calendar for the Tax Department
  • Perform routine data entry work

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Applicable education is a plus, but not required
  • Previous experience with sales/use tax or information gathering and reporting preferred, but not required.

Job Knowledge, Skills and Abilities

  • Good understanding of the Company’s back-office sales and commissions engine and other internal reporting systems
  • Knowledge of Excel and its basic functions
  • Good organization skills
  • Great Communication skills
  • Desire to learn more about taxes
  • Detail oriented
  • Good phone communication skills

Director, Operations

This position is responsible for leading, implementing, measuring, and directing all supply chain operations within multiple facilities specific activities assigned by COO. Directs implementation of Corporate directed contract initiatives, Division/Market based contracts, and communicates recommendations/financial support to Facility and Division Senior Leadership.

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Responsible for reviewing and performing financial analysis, making recommendations regarding contract initiatives.
  • Meets regularly with Division and Facility Senior Leadership and provides Division, Facility and Companywide strategy related to the Division Supply Chain.
  • Reviews monthly Supply Expense Analysis from each facility, develops report overall for the Division.
  • Communicates opportunities to Leadership.
  • Direct, lead, and manage Supply Chain activities for Division facilities.
  • Manage the profit and loss of the Supply Chain operations for Division facilities.
  • Execute the infrastructure project plan for the facility. This includes the implementation of the standardization programs for all supply chain functions.
  • Facilitate the implementation of market/division based purchasing projects at the facility.
  • Coordinate, manage, and evaluate direct reports.
  • Create a supportive environment for supply chain staff development and the delivery of supply chain solutions.
  • Raise and resolve facility based supply chain issues and improvement opportunities.
  • Manage the market implementation plan, identify and mitigate risks (leverage lessons learned, utilize proactive communication techniques), and monitor resource allocations to ensure successful execution of plan.
  • Execute a continuous improvement program for supply chain functions.
  • Ensure useful knowledge is captured and promote sharing of information.
  • Perform other duties as assigned.

Education and/or Experience

  • BS degree required in Logistics, Operations, Engineering, Business or related discipline.
  • Minimum 5-10 years of experience in functional purchasing/materials management environment.

Qualifications/Skills
To perform this job successfully, an individual must be able to perform each duty. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

  • 5+ years in a Senior Sourcing experience.
  • 5+ years of working experience in high volume, high speed automotive or manufacturing environment.
  • 5+ years in a Supervisory role (coaching/mentorship).
  • An innovative problem solver, demonstrating effectiveness through team facilitation and execution.
  • Organized – Plans and organizes tasks in an efficient productive manner.  Focuses on key priorities.  Can juggle multiple projects.  Pays attention to detail.
  • Quality – Demonstrated accuracy and thoroughness; Looks for ways to improve and promote quality performance.
  • Adaptable – Adjusts quickly to changing priorities.  Copes effectively with complexity.  Flexes around new ideas, processes or environments.
  • Resilient – Able to spring back and recover quickly from difficult situations.
  • Competitive – Has the desire to win and be the best; naturally self-motivated.
  • Negotiation – Able to confer with another so as to arrive at the settlement of some matter; achieves favorable outcomes.
  • Technical – Understand how to use technology and other tools relevant to the job.
  • Self-Starter – Takes initiative by jumping into tasks and responsibilities.  Ability to thrive with little supervision and asks for assistance when needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Service Agent

You will receive inbound phone calls in order to manage and service independent distributor and customer accounts. As a Customer Service Agent, you must be confident, outgoing and self-motivated with a strong work ethic. You must also be a team-oriented person who is open minded and willing to learn and who has the ability to function effectively in a fast-paced work environment. It is also vital for your role as a Customer Service Agent that you are articulate with excellent verbal and written communication and interpersonal skills and the ability to easily establish rapport with customers.

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Answer phones and respond to customer requests. This requires a long period of time sitting in front of a computer, using phones, listening and speaking to distributors.
  • Make Distributors/PC’s their number one priority.
  • Provide customers with service and product information.
  • Identify, research, and resolve customer issues using computer system.
  • Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.
  • Position entails a high amount of customer and internal customer interaction over the phone. Ensure that customers understand product information, and be able to provide additional information to customers as needed.
  • Take escalation calls and agent inquiry calls as needed.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Prepare complete and accurate work and update customer file.
  • Communicate effectively with individuals/teams in the program to ensure high quality and timely execution of customer requests.
  • Effectively transfer misdirected customer requests to an appropriate party.
  • Act as a liaison between all outsourced agents and internal LifeVantage departments.
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Follow- up on customer inquiries if not resolved immediately. Extremely critical that the agent follows up and notes the account on how they have helped the distributor or up to date information on the issue. Take ownership of the phone call.
  • Research billing issues, misapplied payments, and track orders for faxes and emails to customer support.
  • Recognize, document and alert the supervisor of any trends in customer calls.
  • Recommend process improvements.
  • Read any updates or word tracks from supervisors.
  • Knowledge of outlook, excel, and internet.
  • Perform other duties as assigned by management.

Core Level Responsibilities include the following.  Other duties may be assigned.

  • In-depth knowledge and mastery of LifeVantage commission plan and ability to understand how promotions affect commissions.
  • Create friendly and positive customer interactions.
  • Responsible for responding to emails & faxes.
  • Responsible for Product returns and refund processing.
  • Process direct deposit orders.
  • Handles orphan accounts.
  • Responsible for handling account upgrades and account creation.
  • Acts as overflow for outsourced agents.

Education and/or Experience

  • High School diploma or equivalent.
  • One to three years related customer service experience and/or training, or equivalent combination of education and experience.

Qualifications/Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Strong time management, critical thinking, organizational, problem solving and analytical skills
  • Excellent verbal and written communication skills as well as a demonstrated ability to collaborate and interact with all levels of employees and leadership.
  • Attention to detail with the ability to organize and prioritize.
  • Track record of reliability, confidentiality and conscientious work habits.
  • Ability to adapt to work efficiently in a rapidly changing dynamic environment.
  • A team player that maintains a good, professional working relations with superiors, peers, subordinates and other department managers and personnel.
  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully and formulates appropriate responses and/or recommendations for improvement.
  • Self-Starter – Takes initiative by jumping into tasks and responsibilities.  Ability to thrive with little supervision and asks for assistance when needed.
  • Positive, professional engaging and friendly attitude is a must. Needs to know when to be assertive in a professional and appropriate manner and must be willing to go the extra mile.
  • Ability to receive constructive feedback as well as provide valuable suggestions for improvement.
  • Able to read, write and communicate verbally in English. Bilingual or multilingual Spanish, Mandarin, Cantonese, Tagalog and/or Dutch preferred.
  • Stellar oral and written communication skills are a must.
  • Must be computer literate with the ability to learn customer service software applications.  Proficiency in Microsoft Office programs, to include but not limited to, Word, Excel & PowerPoint necessary.
  • Preferred knowledge of Network marketing.
  • Punctuality and consistent work attendance.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Graphic Designer

We are looking for a highly creative Graphic Designer to create engaging print, web, graphic, and additional materials that will build a cohesive brand portfolio for LifeVantage.  S/he will be a valued member of the marketing team developing swag, logos, themes, brochures, documents, posters, video dressings, and more. S/he will actively research what will engage the LifeVantage population and embody the innovation that is LifeVantage. S/he will produce artful results, translate ideas into concrete results, and develop LifeVantage’s visual presence.

We’re seeking a candidate who possesses a high-level of creativity while being able to take direction and responsibility for a dynamic range of design projects from initial concept through to completion. You will be working with our current graphic designers and creative director to create unique LifeVantage designs. This is a great opportunity to work with a fast growing company and an incredible staff!

Responsibilities

  • Develop conceptual and production graphic content
  • Work with other team members to structure content in an engaging way
  • Gather insight into graphic requirements to generation actionable insights
  • Contribute to team processes and goals
  • Govern consistency across programs for a cohesive brand
  • Work in all levels of team communications

Basic Qualifications

  • Bachelor’s degree in graphic design, fine arts or relevant field of study
  • Demonstrated graphic design experience
  • Familiarity with graphic design software including Adobe products
  • Strong written and oral communication skills
  • Strong proficiency of Adobe Suite (Mainly Photoshop, Illustrator and InDesign)
  • Knowledge in HTML and CSS not required but a plus
  • Ability to do photo retouching, product packaging design, and product design mockups
  • Strong print collateral such as Brochures, Advertisements, and Posters
  • Working with vendors on proofs, prototyping and production for print
  • Ability to create presentation layout and formatting (PPT and Keynote)
  • Strong proficiency and experience in print production
  • Understanding and fluency of print production methods — including inks, plates and Pantones.

Preferred Qualifications

  • Large corporation or Network Marketing experience a plus
  • Art direction experience
  • Photography experience
  • Video experience

Note: Resumes should include a link to a current portfolio of relevant design work.

Marketing Generalist

Essential Duties and Responsibilities include the following and other duties as assigned.

Division of Skill set

  • 100% Performing tactics in a supporting role

Marketing and Project Management

  • High-caliber and results driven and oriented
  • Highly organized; Ability to prioritize workflow is essential; Manages time effectively
  • Strong administrative and organizational skills – including ability to simultaneously manage multiple projects with competing deadlines, with daily tracking and regular follow up
  • Demonstrates good judgment and decision-making capability under pressure (problem solver)
  • Quick learner and can learn essential job functions with competence
  • Completes tasks correctly and on time
  • Meets challenges with resourcefulness; Takes ownership of projects
  • Works within a team and independently and autonomously
  • Ability to identify issues/opportunities and escalate those issues up to proactively ensure on-time deliverables
  • Someone who is self-governing and motivated (initiative); Be inquisitive
  • Proactive worker with very strong attention to detail and ability to self-check work on a daily basis
  • To be sought as an expert in his/her area
  • Desire to excel and think as a member not as an individual or simply an employee
  • Open to identifying opportunities for streamlining work and reducing waste; Strives to increase productivity
  • Be forward thinking and try to anticipate roadblocks and be prepared with contingencies
  • Manually route Product Initiation Form (PIF A & B) for all internal approval in order for all marketing initiatives
  • Manage all necessary back office online tools and systems for all markets
  • Prepare and facilitate on-going and new purchase requests and necessary internal paperwork to set up new items
  • Provide assistance in information gathering and analysis
  • Assist entire Marketing Department with all and any administrative tasks
  • Manage contractors and contracts, purchase orders, CDA, invoices, etc. as needed
  • If needed, prepare agendas and pertinent information in advance of meetings as well as takes notes in meetings and communicate recap to all attendees
  • Responsible for the brand booth set-up, break-down and merchandising for all conventions and events (as needed)

Communications

  • Ability to build cross-functional relationships internally, especially with Finance, U.S. Corporate Sales, Operations, Legal/Regulatory, Compliance, Customer Service, IT, Events, Recognition, International Sales
  • Maintains positive relationships within the company and externally (strong collaborative skills is a must)
  • Adept in working within a global matrix organization
  • Excellent communications skills (written, verbal, presentation and interpersonal)
  • Leads by example; Takes responsibility for own mistakes; Carries his/her fair share of the workload
  • Exhibits confidence; Possesses and portrays a mature, professional, ethical and positive company image and demeanor
  • Handles conflict constructively; favoring personal interaction whenever possible; Remains calm and focused
  • Ability to accurately perceive one’s own emotions and stay flexible and positively direct your behavior
  • Exhibits tact, empathy and considerations of others
  • Communicates with honesty and in a constructive and supportive manner
  • Shows responsibility in punctuality and attendance; ensures work responsibilities are covered when absent; available as necessary when out of the office
  • Is widely trusted and viewed as a truthful, ethical person
  • Behaves ethically and reports unethical behavior of others
  • Maintains the chain of command and confidentiality; and adheres to Company policies
  • Does not participate in office gossip; works to maintain a positive impression of self to others

Education and/or Experience

  • Associates or Bachelor’s degree is highly preferred but not necessary
  • 3 years related work experience and/or training, or equivalent combination of education and experience
  • Proficient in Microsoft Office and Mac programs: Outlook, Word, Excel, Power Point, Slack
  • Illustrator, Photoshop, InDesign a plus
  • Adept in working with a broad range of departments and in a global and matrix organization
  • Experience in working in international markets and/or roles is preferred
  • Experience in Direct Selling industry is a plus
  • Strong work ethic is a must
  • Passionate about learning and open to change
  • Displays commitment to excellence; looking for ways to improve
  • Undertakes self-development activities is a huge plus
  • Personal development plan with goals is desirable

Senior UX Developer

Position Summary

A Senior UX Developer at LifeVantage is part of a passionate web team based in Sandy, Utah that is responsible for the design fidelity and experience of our company web presence. The ideal candidate lives and breathes code and design, has a passion for all things digital, and is motivated by well implemented designs and good UX. The Senior UX Developer will play a huge role in LifeVantage’s digital strategy to craft an outstanding brand experience.

Duties and Responsibilities

  • Lead the build, implementation, and iteration on new and existing pages/features within our multi-language, global website
  • Hold your own and your team members’ work to a high bar (code reviews are good)
  • Build and evolve our web style guide and reusable assets catalog
  • Review and influence ongoing design, architecture, coding standards, and tech stack
  • Actively find and implement ways to improve and speed up work flow
  • Act as a mentor for other members on the team
  • Work closely with other members of the UX Team to solve problems and execute on projects
  • Keep the LifeVantage code base clean, minimal, and easy to develop in
  • Prioritize, manage, and maintain all issues, bugs, and improvements and work proactively to identify trends and respond/react as necessary

Qualifications and Requirements

  • You have complete and utter mastery of HTML and CSS (we use SASS)
  • Mobile-first design and responsive code is deeply ingrained in your thought process
  • You have a solid foundation and understanding of Javascript and jQuery
  • You are able to write your own and understand others’ PHP (WordPress is a plus)
  • You have experience working with MySQL
  • Git and local development are standard to your dev workflow
  • Previous experience with Gulp is a plus
  • Experience with a javascript frameworks such as: Angular, React, Backbone, is also plus
  • We’re all using Mac laptops so proficiency with OS X is a must
  • You have very good (and realistic) time management skills
  • You’re able to work autonomously
  • You have an excellent sense of design
  • Debugging and troubleshooting skills are second nature at this point
  • You have strong verbal and written communication skills (in-person meetings, phone, email, Slack) so you can clearly communicate complex ideas to non web-savvy folk
  • You have a history of company longevity. We are looking for a solid team player with a long view
  • Integrity is one of your core values
  • You have a strong desire for learning and improvement (personal and/or tech related)
  • You are confident with instant credibility in your field
  • You must already live in Utah or be willing to relocate. This is a full-time position in our Sandy, Utah corporate headquarters

Education

  • Bachelors in computer science or equivalent competency level
  • 5+ years industry experience as a front-end developer

International Tax Manager

Essential Duties and Responsibilities include the following.

  • Manage and oversee the Value Added Tax (VAT), Goods and Services Tax (GST) collection and remittance/reporting process utilizing the designated tax specialist or finance manager, if any, and third-party contractors
  • With the assistance of outside experts, manage and oversee trade compliance: customs duties, customs rulings, customs audits. Assign customs tariff classification codes; determine customs dutiable declaration values
  • Supervise and manage the international non-employee Income Reporting process which includes:
    • Oversight of the timely and accurate gathering and filing of applicable forms (e.g. T4-As, IR56-Ms, etc.);
    • Working with internal stakeholders (e.g. Legal, Accounting, Compliance, Commissions, IT, Treasury, Distributor Support) to implement automated solutions for information gathering and reporting
  • Work with the Corporate Controller, International Assistant Controller, Regional and International Finance Managers, and with third-party tax service providers to ensure the Company’s international tax compliance obligations are met in a timely and professional manner.
  • Support the International portions of the Tax Provision process, including:
    • Working with the Tax Manager and Corporate Controller to calculate the quarterly and annual Effective Tax Rate and Tax Expense
    • Help to calculate Return-to-Provision Adjustments
    • Reconciling the Tax Accounts
    • Analyzing Uncertain Tax Positions
    • Preparing supporting Memos and Documentation
  • Support International Tax projects including:
    • Transfer Pricing Analyses & Documentation
    • Management Fee Studies
    • New Market Development
    • Trade Compliance (Customs Duties)
    • VAT/GST Planning and Compliance
    • Canada Corporate Income Tax Return
  • Conduct tax research as assigned by the Corporate Controller, and as otherwise necessary to fulfill the tax compliance and planning responsibilities of this position
  • Performs other related duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Bachelors in Accounting or other Business degree required, Masters of Accounting with an emphasis in Taxation preferred
  • Active CPA license preferred

Job Knowledge, Skills and Abilities

  • Possess 2+ years of corporate tax experience, preferably in a public accounting firm or international public company.
  • Experience supervising and reviewing the work of others, preferred.
  • Willingness to learn new and challenging tax/accounting/business/legal concepts while demonstrating a positive attitude and taking complete ownership of assigned processes and responsibilities.
  • Ability to communicate in a professional manner when dealing with employees, vendors and company contacts.
  • Competent computer skills, especially Microsoft Excel, and tax research software packages (e.g. Bloomberg BNA, LexisNexis, CCH, RIA Checkpoint; and the ability to master transfer pricing software packages (e.g. Thomson-Reuters One-Source, BvD, etc.) to perform the essential functions listed above.
  • Pro-active personality to perform the above duties with little supervision, after receiving initial training.
  • Work requires excellent professional written and verbal communication and interpersonal skills.
  • Ability to produce quality deliverables within tight timeframes while simultaneously managing multiple tasks and projects.
  • Results driven, high energy professional with a strong work ethic, and great leadership skills.
  • Work may require travel and the willingness to work a flexible schedule due to international tax responsibilities, time-differences, and pending tax deadlines.
  • Ability to work well with others especially in stressful situations.

Customer Retention Representative

Respond to cancellation requests made by customers and distributors by resolving issues, processing orders, educating customers and distributors on the benefits of LifeVantage products and attempting to up sale additional products. Contact will be by both inbound and outbound calling. May respond to web and/or fax inquires and orders. Acts as part of a sales team and supports field sales staff. Focuses on retaining and growing an existing customer base. Will be involved in order fulfillment, post sales or administrative related activities. Performs customer database tracking activities and will carry an individual quota.

Essential Duties and Responsibilities include the following:

  • Place outbound calls to customers and distributors who have recently cancelled their accounts in an attempt to reactive their monthly auto ship orders
  • Receive inbound calls from Customers and Distributors who are requesting cancellation of their accounts and educate them on the benefits of LifeVantage products while encouraging them to continue to use
  • Take advantage of up-sell and cross-sell opportunities when talking with customers and distributors
  • Follow up on customer inquiries if not resolved immediately. Enter notes into the distributor/customer account explaining the nature of the contact. Update information on distributor/customer accounts as appropriate
  • Recommend process improvement
  • Be responsible for and respond to updates and information from supervisors
  • Actively participate in team meetings, projects, goal setting etc.
  • Understand and adhere to department attendance policy and other company and department policy and procedures
  • Understand and adhere to Quality Monitoring. Full understanding of Greetings, Closings, Voice Tone, Pace, Active Listening, Recapping, Open Ended Questioning, Product Knowledge, Policy and Procedure and Courtesy
  • Understand and adhere to KPI (Key Performance Indicators) explained by Management
  • Perform all other duties as assigned or needed by Management

Education and/or Experience

  • One to two years related sales or retention experience and/or training, or equivalent combination of education and experience
  • Customer Service/ Call Center experience preferred
  • Able to read, write and communicate verbally in English. Bilingual Spanish, Vietnamese, Cantonese, Mandarin and or Japanese preferred
  • Stellar oral and written communication skills are a must along with basic math skills
  • Must be computer literate with the ability to learn customer service/ sales software applications. Proficiency in Microsoft Office programs, to include but not limited to, Word, Excel & PowerPoint
  • Exceptional organizational skills are critical
  • Experience and knowledge of Network Marketing preferred

Please email resumes to: jobs@lifevantage.com

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